At StoneHill, nothing is more important than helping our clients achieve their goals. Fortunately, we have Donna Skuhrovec, our QC Customer Service Manager, who sees to it that we meet or exceed the expectations of every QC customer, every month.
Donna has more than 20 years of experience in the mortgage industry and has in-depth expertise in quality control, mortgage shipping, investor relations, correspondent lending and secondary marketing. She oversees all aspects of customer service for our Quality Control division, which includes audit selection, file deliveries, and reporting. She not only handles all client operational relations and vendor relationships, she’s also helped streamline our QC processes to improve workflows.
“We know our QC clients are in good hands with Donna,” said StoneHill founder David Green. “With her range of experience, she’s able to relate to each one of our clients, regardless of their specific challenge, and get them the results they need. She is a big reason why we are a leader in loan QC and we are lucky she’s part of our team.”
“I really enjoy working closely with our clients and helping them solve their challenges. I’m also fortunate to have a team that is committed to loan quality and timeliness that StoneHill is known for.“,” said Ms. Skuhrovec.