IN THEIR WORDS
In 2019 FHA, VA, USDA, the OCC, and our Internal Audit team from the bank holding company performed audits of our mortgage department. We passed all audits with flying colors. Thank you StoneHill for your excellent QC auditing and exceptional customer service.
We have been working with Stone Hill for 5+ years. In this ever-changing mortgage industry Stone Hill continues to remain at the forefront. The Stone Hill team is knowledgeable in all areas of the mortgage process. They work diligently to provide the most up to date technology reporting tools and have a very user-friendly dashboard for back & forth communications. They provide timely communication, willingness to help, and one on one customer service, which makes the process very smooth.
As we all know there is a vast amount of competition in the mortgage industry for post close QC vendors. You have to understand that this is not just outsourcing your QC audits, this is building a relationship together, helping one another through the challenges. In the QC world today when you outsource your work to a post close QC vendor the relationship built is key to your overall quality control program’s success. What makes The StoneHill Group unique? The relationship that StoneHill builds with their clients is what makes them most unique to me. They listen, making accommodations and enhancements for their clients whenever possible. They are a knowledgeable source of information, should we have a question as it relates to post close audit reviews or QC in general, they are always responsive and helpful. They are communicative in regards to industry changes and alerts to their clients. They are kind, easy to work with, and always responsive to us as a client.
We got behind in our back room operations. StoneHill came in and helped us get caught up.
Thank you StoneHill.
LOVE, love, love the new rebuttal process on the Dashboard!